Help with retroelectronik.com

[Pyron]

A month ago I bought a lot of PCB's at http://retroelectronik.com for the indication of some people who produce games on the internet. 
I was looking for quality material to do some Repro of my projects for myself and some friends.

This week the package arrived and unfortunately what I received were plates of poor quality, unplated, and maybe with worng pine placing.

I tried to contact the seller to perform the product exchange, or to resend the order because I want my money back if they do not have the product I ordered. But the same does not answer me, 
it is impossible to call via telephone because I do not speak French.

I would like to help you spread this message, many from here are from france and can have an easier contact with suppliers.
For me who live in Brazil, it was a lot of money invested to receive PCBs of cheap quality that the Chinese sells for much less around the world.


Thank you for your help.



What I bought












What I received at home

[SnesGTI]

Hey,
Sad to read you.
Did you pay with paypal?
If you did you just should open a request.
You did not get the same stuff as it was shown on the photo,you should get your money back,at least normaly.
And those black pcbs seems to sucks so much , indeed...
Cheers

[Pyron]

RAPH MAC FLY

J'ai reçu votre message, cependant, je ne peux pas répondre directement car mon faible nombre de messages sur le forum ne permet pas cette fonction.



Je ne sais pas si quelqu'un ici est un client de cette maison, mais si quelqu'un a des contacts avec eux ou si vous pouvez appeler pour discuter de l'affaire, je l'apprécierais.



Parce que je le veux vraiment, je veux vraiment croire que je n'ai pas été trompé et qu'ils m'ont vendu un produit de mauvaise foi, en espérant que j'étais assez stupide pour ne pas reconnaître la différence entre un bon produit et un produit de mauvaise qualité.

• Retroelectronik , Fabien WEISS 90 Chemin de la Renardiere 38620 Voissant FRANCE SIREN : 438 486 797
  
• Call us now: 337-82877185 - 07.82.87.71.85
  

[Pyron]

Hey,
Sad to read you.
Did you pay with paypal?
If you did you just should open a request.
You did not get the same stuff as it was shown on the photo,you should get your money back,at least normaly.
And those black pcbs seems to sucks so much , indeed...
Cheers

Yes, i paid using paypal..
Their website is poorly done, they show USD price but in reality is EUROs,
So i bought it for almost 200 euros + taxes, converted to Brazilian currency you have multiply the value by 5

So is very espensive to get PCB's with chinese quality thats cost much less on market

[avalon471]

Sorry about that,do you think we can help you if we call them?

[Pyron]

Sorry about that,do you think we can help you if we call them?

I'm currently accepting any help. If somebody feel comfortable to call or if someone lives near of them and want have a cordial chat about the problem will be welcome.

I just want sending them the "wrong" product and take my money back.

[avalon471]

if someone lives near of them and want have a cordial chat about the problem will be welcome.

Actually yes,my cousin live near from this address and maybe I can go see them if phone call doesn't work (but not before the next week)

[Pyron]

if someone lives near of them and want have a cordial chat about the problem will be welcome.

Actually yes,my cousin live near from this address and maybe I can go see them if phone call doesn't work (but not before the next week)

Thank you very much, I'll pray that everything will work out.

[avalon471]

No worries
We stay in touch

[Pyron]

update:

Yesterday, they replied me on facebook saying that received my mensage and gonna reply soon

lest see, i will keep you guys informed

[avalon471]

[Pyron]

I tried to get in touch with them again, because after all it's been days and no contact. So it was that I realized that whoever answered me the first time was a bot, and the response was automated. Anyway, let's start another week and no answer from them ..

[Invité]

sucks balls . hope you sort it out dude

[Pyron]

I can actually come to the conclusion that I was misled and the company intentionally tried to sell me an inferior product than advertised. Another week without an answer, I'm sending errands and emails daily. Alert your friends never to buy in retroelectronik.com / r2tronik.com it really is an unreliable and unfriendly practices with the consumer.

[avalon471]

je vais les voir cette semaine.

[avalon471]

I just call him today before to go at his address.
He said:
My apologies for that,I was out of stock at this moment and I change for that black model. It's was a mistake from me.
He offer you a discount of 50€ (I don't really understand if he speak about a next order or now)

sorry I have to explain in french now because I don't know how to explain this in english.
Alors d'après lui les cartes noires sont de bonnes qualités,la différence étant avant tout visuelle et les connectiques qui ne sont pas plaquées or (je lui ai dit que ce point était important).
Apparemment il va en commander de nouvelles,toujours en noire mais avec connectique or, je lui ai demandé si il pouvait t'envoyer ces nouvelles cartes (si le fait qu'elles soient noires ne te gêne pas) contre les autres. Il n'a pas dit non mais pense que ce n'est pas le mieux pour toi.

J'ai senti qu'il était embêté par cette affaire et qu'il aimerait arranger ça. Dit moi exactement ce que tu proposes comme solution et je lui transmettrais par téléphone.

[Pyron]

Utiliser Google:

Il m'a envoyé un email proposant une remise pour un achat futur, mais j'ai refusé, je lui ai expliqué qu'il voulait le bon produit, que ce produit de qualité inférieure n'était pas pour moi et qu'il enverrait le lot que j'ai reçu pour qu'il m'enverrait le bon ou rendrait l'argent. Malheureusement, il ne m'a toujours pas répondu ...

Je n'ai aucun problème avec la couleur du PCB, mon problème est précisément les contacts et les autres problèmes déjà expliqués ici

Merci de les avoir appelés et d'avoir essayé de m'aider, ça me fait plaisir.

[banned ava]

Hi! it's avalon471 (long story..)

ok,send me your black card and I will to give him hand by hand and I will ask all to return all your money back.(I will call him tomorrow to explain this)
I think it's the best way (if you believe in me)

[Pyron]

Hello people,

I'm coming back to give good news ... After trying several times to contact Retroelectronik and after some of you help me, they got in touch and understood the situation and solved the problem as best as possible by sending the correct product. . Today the plates arrived in perfect condition, thank you all who were thoughtful and tried to help, and thanks again to Retroelectronik for doing what is right.

Thank you all.

[Maxicrash]

Good news